Many avoid the self-checkout lanes at stores claiming that they don’t work there. We’ve all seen the memes and heard the complaints surrounding scanning one’s items. Until they’re listed on the payroll, they’re not doing it. Some even choose much longer lines to avoid self-checkout. They may be onto something though! Recently Montgomery County has experienced increased arrests for theft increase arising from the self-checkout lane. Why is this happening and what can you do?
Big Box stores like Wal-Mart, Target, and Kroger consider theft a serious offense. In 2019, FaceFirst, a company specializing in facial recognition technology, conducted a study that found theft troubles retail chains and grocery stores as their number one problem in business. In 2021, the National Retail Federation concluded that retail shrinkage cost retailers 94.5 billion in losses. As such, superstores utilize Loss Prevention teams, facial recognition technology, and other tools to cut down on shrinkage. In addition to traditional methods of tracking a shopper through cameras or following them in the stores, retailers have cracked down on “skip scanners” or self-checkout theft.
Arkansan lawyer Carrie Jernigan, who has amassed quite a large Tik Tok following, has categorized those who have been charged with theft during the use of self-checkout as three types of people: